What is Productive Time / Working Smarter?

Productive time improvement is about increasing the time that you, your staff or your organisation has available for front-line service delivery; and making sure that time is being used to best effect - "working smarter" by:

- doing the right things - (eliminate unnecessary work)
- the right way - (use standard, streamlined processes)
- with the right people - (right skills, availability, location)
- using the right tools and equipment.

Working smarter applies to everyone in your organisation.

Read in detail about The Productive Time Improvement Journey (PDF, 514KB)

Read in detail about Tools and Techniques (PDF, 725KB)

• Public sector managers - including the NHS, Police, Teachers and staff at Local Authorities
• Those involved in change programmes in their public sector organisation
• Those dealing with efficiency programmes as staff, suppliers or consultants
• Those interested in making small changes to their day-to-day work in order to be more efficient

For real-life examples and useful documents on working smarter, please see the Productive Time resource pack.