Skip to main navigation
Skip to main content

 

Related links

 

Transactional Services

Transactional Services focuses on improving the efficiency of the delivery of frontline services.  These represent the most common interaction that citizens and businesses  have with local and national government. The workstream will build on existing programmes across government to modernise service delivery, including:

  • putting services on-line
  • providing a single point of access (e.g. Businesslink.gov and Directgov)
  • increasing use of electronic processing; and process improvement

It is expected that departments will be able to deliver c.£1bn of efficiencies from their transactional services initiatives. Departments will be supported in their delivery by their efficiency Account Managers who will be able draw upon the resources of the Gateway teams and Mission Critical reporting teams in OGC to help support and de-risk these initiatives.

Print this page


OGC Gateway management reviews identify risks to programmes and projects and ensure that you deliver them on time and on budget. Government Relocation and Asset Management - streamlining the civil service and improving management of the civil estate. Centres of Excellence in programme and project delivery through your departments, agencies and non departmental public bodies. Programme & Project Management (PPM) Specialism helping developing careers. Key OGC products in the programme and project delivery chain include ITIL, PRINCE2, M_o_R and MSP.

Procurement policy supporting the implementation of European Union directives. Commodities, construction and facilities management procurement. Sustainable procurement. Efficiency Programme, eProcurement and eAuctions, improving supplier relationss and developing Best Practice, OGC works with the public sector to achieve efficiency, value for money and successful delivery of government projects. Expert advice, knowledge sharing by providing specialists, either as consultants or interim managers for your programme and project management.