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ITIL

"the key to managing IT services"

ITIL information and resources are listed at www.itil-officialsite.com.

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Benefits

ITIL delivers tried and tested processes that ensure predictable, repeatable and reliable outcomes in IT, ensuring the delivery of value to the business. Benefits include: 

  • Improved use of IT investments
  • Integration of business and IT value
  • Portfolio driven service assets
  • Clear demonstration of ROI
  • Agile adaptation and flexible service models
  • Performance and measures that are business value based
  • IT Service Assets linked to business services.


Training, examinations & qualifications

There are currently three levels of certification in the ITIL qualification scheme.

Foundation Certificate
This is designed to provide a foundation level of knowledge in IT Service Management and is aimed at all personnel who wish to become familiar with the best practices for IT Service Management, as defined in the IT Infrastructure Library (ITIL). The Foundation Certificate in particular enables people to understand the terminology used within ITIL.

Practitioner's Certificate
This is aimed at those who are responsible within their organisation for designing specific processes within the IT Service Management discipline, and performing the activities that belong to those processes. The Practitioner's Certificate focuses on the depth of understanding and application of those subjects, treating each subject as a specialism.

Manager's Certificate
The Manager's Certificate is aimed at those who need to demonstrate a capability for managing ITIL-based solutions across the breadth of the Service Management subjects.

 

ITIL accreditation demonstrates that an individual has met a certain standard in Service Management as set by OGC's Official Accreditor, APM Group, supported by a global Examination Panel of ITIL experts. The Official Scheme is supported by Examination Institutes.  For a complete list please refer to the official ITIL web site.

With the release of the new ITIL version in June 2007, the Qualification Scheme is being reviewed and improved. A new Foundation Certificate course and examination is available, and there will be bridging courses to the new certificate for version 2 certificate holders. Please refer to the official ITIL web site for further information on qualifications.

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