Property Performance Measurement

Measuring efficiency and effectiveness of property and facilities management is a critical component of better asset management and provides opportunities for increased productivity and delivery of savings.  Additionally, measuring efficiency and effectiveness allows organisations to benchmark property against industry best practice informing strategic decisions about buildings and their impact on delivery.

Benchmarking the Civil Estate

A key element of the Government's ambitious and wide-ranging programme to transform public sector asset management is the need to improve asset management on its Civil Estate. Critical to this is the need for departments to have information that is accurate, complete, readily accessible and well presented. OGC is taking forward a project designed to initiate property benchmarking across the central government estate.

A pilot for a property benchmarking service produced the methodology and systems for measuring both efficiency and effectiveness performance, including the selection of appropriate key performance indicators and their data requirements. In summary the pilot has:

• Introduced a standardised framework to enable departments to measure and manage their own estate performance.
• Defined efficiency and effectiveness consistently for use by all departments.
• Tested the performance framework on 130 buildings from four departments.
• Created a consistent, cross-departmental database, which allows performance to be tracked over time and to be compared with other departments in the IPD Occupiers Dataset.
• Delivered reports to participating departments providing both overall results and detailed efficiency and effectiveness analysis for individual buildings.

The effectiveness analysis incorporates essential underpinning data to deliver some of the key environmental sustainability targets on the Government Estate, as part of meeting the Government's sustainable development commitments.

Many of the techniques and standards used have been developed by OGC's industry partner, IPD Occupiers. In particular the IPD International Total Occupancy Cost Code to help identify efficiency together with techniques, such as Workplace Productivity Appraisal, to collect qualitative data for assessing effectiveness.

OGC Property Benchmarking Project Pilot Report (PDF, 580KB)

OGC Pilot Report Appendices (PDF, 317KB)

OGC Property Benchmarking Service

A  phased roll-out of a Property Benchmarking Service across central government is planned. Development of the service is being overseen by a Project Board, supported by a User Group and a Technical Committee. For further details on the Property Benchmarking Service please see  the Better Measurement, Better Management (PDF, 484KB) document.

For more information please contact:

Elspeth Webster
IPD Occupiers, Project Manager
Tel:  020 7336 9200
email:  elspeth.webster@ipdglobal.com

Richard Graham
Project Sponsor
Office of Government Commerce
Tel: 020 7271 2713

email:  richard.graham@ogc.gsi.gov.uk

Further information
International Total Occupancy Cost Code