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You are on step 5 of 10 steps.

Click for slide: Planning for negotiations Click for slide: Managing the Supply Chain Click for slide: Other agreements Click for slide: Ensure the right contract is in place Click for slide: Agree service levels Click for slide: Prepare for change Click for slide: Ensure that there is a clause addressing dispute resolution Click for slide: Selecting a preferred bidder Click for slide: Produce evaluation plan Click for slide: Agree draft contract
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What you need to do

For service contracts, agree service management plans with suppliers, with responsibilities allocated for service management and standards defined and agreed for service levels, service quality and measurement (see the briefing on managing contracts and performance).

Points to consider

Look ahead to plan for how contract managers will ensure that services are delivered as intended, once the service becomes operational.

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