Senior figures on both sides must be involved (SRO or equivalent on the customer side; SRIE or director on the supplier side)
The customer must adopt the right attitudes: treating suppliers as equals, guaranteeing confidentiality and maintaining flexibility and openness
Supplier expectations of the process must be actively managed; negative supplier preconceptions about the public sector must be challenged
The customer must be ready for the programme to be shaped by what the market can do
The customer must be prepared for, and actively encourage, constructive challenge by suppliers
The customer must consider the options for shaping the market: encouraging the market to develop in such a way that it can meet public sector needs in the future