Managing Benefits

This section deals with planning and managing the overall delivery of benefits from the programme.  The activities cover tracking the benefits from their initial identification to their successful realisation.  This process also covers managing the transition from old to new ways of working while ensuring that business as usual is maintained.  The process is repeated through each tranche of the programme.

Transition management

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What you need to do

The Transition Plan (part of the Programme Plan) provides the route map for implementation of the changes.

Managing the transition will also require careful consideration of individuals' personal concerns about what the changes will mean to them. This should be co-ordinated as part of managing the programmes communications.

Points to consider

Benefits Management should be an integral part of normal good management and service improvement, but the principles of effective change leadership and people skills are especially important in maximising the expected outcoes fo change.