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ITIL

"the key to managing IT services"

ITIL information and resources are listed at www.itil-officialsite.com.

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Background

ITIL is best practice in IT Service Management, developed by OGC and supported by publications, qualifications and an international vendor and user group, itSMF.

ITIL is intended to assist organisations in optimising their own IT service management practices. Worldwide, ITIL is the most widely used best practice for IT Service Management.

ITIL is a top-down, business driven approach to the management of IT Services that specifically addresses the strategic business value generated by the IT organisation and the delivery of high quality IT services. ITIL is designed to focus on the people, processes and technology issues that IT organisations face.

ITIL is aimed at:

    * IT service providers
    * IT directors and managers
    * Chief Information officers

It will also inform:

    * Business managers
    * Customers and end-users involved in building good relationships with their IT service providers plus any organisation that depends on IT Services.

The ITIL publications can be purchased from the Best Management Practice website in print or CD format or as an intranet licence.

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OGC Gateway management reviews identify risks to programmes and projects and ensure that you deliver them on time and on budget. Government Relocation and Asset Management - streamlining the civil service and improving management of the civil estate. Centres of Excellence in programme and project delivery through your departments, agencies and non departmental public bodies. Programme & Project Management (PPM) Specialism helping developing careers. Key OGC products in the programme and project delivery chain include ITIL, PRINCE2, M_o_R and MSP.

Procurement policy supporting the implementation of European Union directives. Commodities, construction and facilities management procurement. Sustainable procurement. Efficiency Programme, eProcurement and eAuctions, improving supplier relationss and developing Best Practice, OGC works with the public sector to achieve efficiency, value for money and successful delivery of government projects. Expert advice, knowledge sharing by providing specialists, either as consultants or interim managers for your programme and project management.