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OGC's Supplier Feedback Service

The OGC Supplier Feedback Service (formerly the Complaints Function) was established in April 2007.

Why we need a Supplier Feedback Service

The main aims of the function are:
  • To provide a clear, structured and direct route for suppliers to raise concerns about public procurement practice when attempts at resolving issues with a contracting authority have failed.  
  • To provide reasoned feedback to enquirers on their concerns.
  • To help OGC identify areas of poor procurement practice so it can work with the contracting authority to put them right, and help ensure similar cases do not arise in future.
  • To take action to reduce the likelihood of similar issues arising in other authorities.

 

What bodies are covered?

OGC will work directly with Central Civil Government departments (e.g. Defra, DFID, DWP, BERR, DFT, etc.) and the MOD  to address feedback from suppliers about these departments or any other contracting authorities for which they are responsible.   When OGC receives feedback relating to the wider public sector (for example Local Government, an NHS Trust, or an education establishment) which meets the acceptance criteria outlined below, we will contact a designated lead authority who will consider the feedback provided. If the lead authority decides to pursue the concerns raised, they will liaise directly with the relevant contracting authority to investigate the matter. OGC will maintain an oversight role in these instances.

OGC will also continue to work closely with other bodies such as SOLVIT and the Public Procurement Network to ensure that feedback is directed to the most appropriate source of help.    

Acceptance criteria for feedback

To be accepted for OGC intervention, feedback must meet one or more of the following criteria:
  • Does it concern poor procurement practice highlighting a potential conflict with OGC guidance? 
  • Does it concern a particularly large/complex project, a key area of government policy/spend or a large percentage of a particular market? 
  • Does it form part of a series of enquiries/issues that have been raised about a particular contract, project or government department sufficient for OGC to investigate further?
  • Does it represent endemic poor practice? 

 

Feedback Form

Those wishing to submit feedback to OGC should consider the scope and remit of the service carefully, to ensure the outcomes that OGC may be able to achieve align with the outcomes that you would consider satisfactory.

Once satisfied that the Supplier Feedback Service is appropriate to your requirements, please complete and submit the attached: Feedback form.     Further guidance notes on completion of the form, and information on how your matter will be handled, can be found here.  

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